August 2019 - eleglobal

Is client experience really a new differentiator?

by Helen Hammond | Aug 12, 2019 | Client & Customer Relationships, Professional Services

In April 2019 Lexis Nexis published a report entitled ‘Client Experience – the new differentiator for law firms’. It opened with the following: The marketplace for top 50 law firms in the United Kingdom continues to be challenging. What is it about the legal...

Is client experience really a new differentiator?

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