by Helen Hammond | Oct 1, 2019 | Content & Communication, Professional Services
We all know the theory about the rewards a law firm gains through having content on a blog that people want to read. It demonstrates your expertise, makes you look like real people, Google rankings improve and new clients are attracted. Easy. Well, no, not really. In...
by Helen Hammond | Sep 29, 2019 | Client & Customer Relationships, Growth & Change, Professional Services
How well is your chatbot performing? Don’t know? Not sure whether you even have one? Worried that you might have one that you don’t know about, or that you don’t want? Worried that you want one and haven’t got one? Worried that when you leave the office at night your...
by Helen Hammond | Aug 12, 2019 | Client & Customer Relationships, Professional Services
In April 2019 Lexis Nexis published a report entitled ‘Client Experience – the new differentiator for law firms’. It opened with the following: The marketplace for top 50 law firms in the United Kingdom continues to be challenging. What is it about the legal...
by Helen Hammond | Jul 31, 2019 | Growth & Change, Professional Services, Strategy & Planning
The temptation at the end of a review process is to write all the findings up into a massive report – and to be honest, sometimes you need to do that. Providing the evidence to support any recommendations is essential… but you do need to make the recommendations...
by Helen Hammond | Jul 31, 2019 | Growth & Change, Professional Services, Strategy & Planning
We’ve talked about governance and planning already… indeed, getting this right is like the foundations and frame of any secure building. And, to continue this analogy, financial matters are rather like the roof that sits over everything. In this article we look at...
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