by Helen Hammond | Sep 29, 2019 | Client & Customer Relationships, Growth & Change, Professional Services
How well is your chatbot performing? Don’t know? Not sure whether you even have one? Worried that you might have one that you don’t know about, or that you don’t want? Worried that you want one and haven’t got one? Worried that when you leave the office at night your...
by Helen Hammond | Aug 12, 2019 | Client & Customer Relationships, Professional Services
In April 2019 Lexis Nexis published a report entitled ‘Client Experience – the new differentiator for law firms’. It opened with the following: The marketplace for top 50 law firms in the United Kingdom continues to be challenging. What is it about the legal...
by Helen Hammond | Jul 31, 2019 | Client & Customer Relationships, Growth & Change, Professional Services, Strategy & Planning
In the last article we looked at the structure of your marketing – think of it like the frame and foundations of your house. It’s the area that firms and chambers most often fall down on. To be honest there is a culture of looking after clients (admittedly with...
by ELE Global | Feb 15, 2019 | Client & Customer Relationships, Professional Services
If you struggle to know what works when you’re converting leads into prospects and then clients, you are not alone. If you are unsure whether you are keeping existing clients happy and providing them with the services they need, again you are not alone. Marketing...
by ELE Global | Feb 13, 2019 | Client & Customer Relationships, Content & Communication, Professional Services, Strategy & Planning
Question: how many lawyers does it take to make a sale? Answer: none, because lawyers don’t ‘make sales’, they ‘do business development’. So, having got the joke/observation/objection/grumble out of the way, for the purposes of this article let’s...
by ELE Global | Sep 28, 2018 | Client & Customer Relationships, Content & Communication, Professional Services, Strategy & Planning
Science has proven that children who spend five days without a smartphone or digital screen can read human emotions better than those who stay online. This tells us the importance of face-to-face contact, but we live in a digital age where much of the work of a modern...
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